Instructions: How to file a tax return
17.03.2023About all stages of filing a tax return: from contacting us to receiving a refund of overpaid taxes. We will answer the questions: when your declaration will be processed, what difficulties there are and where the money from the tax will come.
1. First, you need to place an order on our website. How to make an order? Watch the video:
You need to select the declaration form and its complexity, and also enter a discount coupon, if you have one.
Did you order a declaration from us last year? Check your email - there is a coupon for a discount of 50 euros waiting for you there! Enter the coupon code in the appropriate field when ordering a declaration.
Are you registered as an entrepreneur? Don't forget to indicate this when ordering a declaration. We also recommend ordering a call from a manager.
2. Next, you will receive a link to pay for your order by e-mail.
3. After payment, you will receive two letters. One of them will provide access to your personal account, and the second will contain an electronic order form with a list of documents required to complete your tax return.
4. Fill in all the fields in your personal account. If you have a partner, fill in all the fields in the corresponding section. If you have children, go to the "Children" tab and enter the necessary information. After that, click on the green "Confirm information" button.
How to fill out your personal account? Watch the video:
Important: Until you send us all the necessary data and documents, the order will be in the status “Waiting for documents”.
5.Follow the link Order Card from another letter and fill out the Order Form. Attach all the necessary documents to the appropriate boxes. If you have an order for a "family", add the partner's income data and documents to the same form.
Click "Save and continue later" if you need time to gather information, or "Submit" if you have all your documents ready.
After sending, the order status will change to “Transferred to the contractor”.
6. To clarify the data in your declaration, we need to obtain permission from the tax office to access your data. After receiving data from you in your Personal Account, we send a request to the tax office to obtain this access. In two weeks you will receive a paper letter with a power of attorney activation code (machtiging) to confirm our authority as your intermediary (intermediair). You can find out more about machtiging letters here.
You must also activate machtiging in your Personal Account. This is a standard procedure for each client, which takes up to 3 weeks. At this time, we do not have access to the information necessary to clarify the data in your declaration. But don’t worry: after gaining access, we will continue to work and the declaration will be submitted on time.
7. Next, the order is queued for execution by a specialist. When the order’s turn comes, its status changes to “In progress”: you can see it in the status of your orders in your Personal Account.
8. If the specialist discovers that some documents are missing, he will write you a letter requesting these documents.
9. The readiness of the declaration can be checked in your Personal Account in the order statuses.
10 We will send you a draft (draft) of the completed declaration: you will need to approve it or send it for revision if you find inaccuracies.
11 After all the modifications and your final approval of the declaration, we will send it to the tax office.
The term for consideration of the declaration by the tax service is from 3 months.
12 2-3 months after sending the declaration, you will receive a second letter with a power of attorney (machtiging), which gives us the right to see the decision of the tax office. More about it here. You don't need to do anything with this email: all you have to do to grant us access is ignore the email.
13 When the IRS makes a decision on your return, you will receive a letter by mail (physical mail). Based on the results of the decision, the tax amount will be either refunded or additionally paid.
14 If, as a result of the decision, you are entitled to a refund and you have not previously had financial relations with the tax service, you need to inform the tax office of your bank account number for a refund. We can help you: order our service "Notification of the tax about your bank account".
15 If, as a result of a tax decision, you are required to make an additional payment, it must be made within 6 weeks.
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