Airline passengers who miss their flights due to long queues at Schiphol Airport will be compensated. The decision concerns passengers affected by the confusion at the airport between April 23 and August 11, 2022. The decision was made by the airport in agreement with the Consumer Association with the participation of MAX Ombudsman. You can apply for a refund until September 30, 2022 inclusive. Airport CEO Dick Benschop apologized to the affected passengers.
The airport will only cover expenses that have not been reimbursed in any other way, such as by insurance or by the airline. Affected passengers may claim damages related to rebooking and change of flight, non-use of rented accommodation due to inability to get to it, payment of alternative transport to the destination.
In preparation for the summer season, Schiphol recruited staff to provide quality service to passengers, but did not achieve much success. The lines for check-in and security checks were gigantic. Because of this, many passengers did not have time to get on their planes.
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Publication Date: 19.08.2022
