Do you sell clothes through your website or store? Or maybe you provide IT services? Perhaps you are just going to do this? Then you should definitely read about your rights and obligations as a seller in the Netherlands.
If you provide a service or sell something to a non-commercial customer, then you are subject to Wet handhaving consumentenbescherming and other consumer laws.
One of the main responsibilities of the seller is to ensure that the product is of proper quality. But if suddenly something happens to the product during the first 6 months, then the seller is obliged to repair or exchange it. This is a legal guarantee. In this case, the seller has the right to first make sure that the fault lies with him or the manufacturer, and not with the buyer.
For example, Peter makes custom-made leather shoes and sells them in his store. Megan bought boots from him and a week later came back with a complaint: “I only put on the boots a couple of times - the third time the sole fell off. Right while walking. " What can Peter offer her? Repair this pair free of charge or choose a new one from the existing assortment at about the same cost. But first, he must make sure that the sole has fallen off due to poor-quality stitching, and not because Megan deliberately shoved it off.
For other rights and obligations that the seller should know (this knowledge will not interfere with the buyers), read our article.
Publication Date: 16.12.2021
